Shipping Policy

Thank you for shopping at Angela’s Dominican Cake.

It is our goal at AngelasDominicanCakeMix.com com to provide our fellow bakers with the easiest and most convenient ways to shop on our site while providing top-quality products, superior service, and maintaining our low prices.

 

What are the shipping terms and rates?

We only ship with the US (Mainland). We ship through UPS on orders that will allow that (normally smaller volume orders under 50 lbs.).


The shipping costs are based on both weight and your distance from our warehouse in Brooklyn, New York. Please choose from the several shipping options provided during checkout. All handling fees have been waived.

 

How long will it take to receive my order?

Most incoming orders that arrive by 2:00 pm EST will be shipped out within 2 business days. We do not ship on Saturday or Sunday.  

All refrigerated products (i.e. Rellenos) ordered by Tuesday at 4 p.m. Eastern will ship the following Thursday for Friday delivery. Being that our refrigerated items are temperature sensitive the consignee must be present for delivery or the product will perish and no refunds will be issued. These terms are subject to change, we will call you if anything changes from the above.

Please, always provide us with your phone number so that we can contact you regarding any issues that may arise concerning your order. To quickly expedite your order, we will try to contact you first by telephone. If we cannot reach you by telephone, we will contact you via email.

How can I track my order?

The Order Fulfillment email will contain your UPS tracking number. If you have further questions, feel free to contact us from the Contact Us Page or email at orders@AngelasDominicanCakeMix.com

 

Can I save more on shipping costs? 

We work hard to provide the best value to our customers. We are always finding ways to cut costs in our operation to keep our prices very competitive in the marketplace. We also offer a discounted wholesale price when our customers purchase products in large quantities or by the case. At times, we may provide free shipping deals on products.

 

Free shipping on UPS Orders:

Occasionally, we will offer a promotion on Free UPS Shipping which will apply when the subtotal in your shopping cart is greater than or equal to $75.00


In cases where Free shipping is part of a promotion one or all of the products in the subtotal of your cart may have Free Shipping.


Free Shipping will always be shipped via UPS Ground (see UPS Delivery Map for details).

Address Change/Reconsignments

If a shipping address needs to be changed once an order has been processed, please notify us within 4 hours of placing your order.

Please note that if the carrier attempts delivery to the original address and they are unable to deliver, redelivery fees may apply.

Are there other restrictions pertaining to shipping my items?


There may be restrictions when shipping to certain areas within the U.S. In the event of inclement weather and/or natural disaster, it is possible that delivery will be restricted or impaired. We cannot assume responsibility in these instances. We do not deliver on Saturdays or Sundays. Prices are subject to change without notice.

What happens if my order arrives and something is damaged?


Unfortunately, products are sometimes damaged in shipping.
We ask that you notify us of any damage via e-mail at orders@AngelasDominicanCakeMix.com within 72 hours of delivery. Do not discard the damaged item or its packaging. If you fail to report damages within this time frame, we won't be able to file a claim with the carrier and we cannot accept responsibility for the damages.


For verification purposes, please provide us with pictures showing the damage. Once verified, we can either issue you a refund, ship you another product, or issue you an appropriate discount. Replacements are subject to availability.


Please note that shipper claims typically take 7-14 business days to process. Do not discard the damaged product or the packaging. Please allow 5-7 days for the exchange of any damaged goods.

 

Damaged/Missing/Lost Items


There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

Products and Orders

Order Minimums


There are no minimum orders but there is a $75 Minimum order to qualify for any Free Shipping promotion through UPS. 

 

Sales and Coupon Code Policy


On occasion, we will provide sales and coupon codes to receive further discounts on the listed price of the item. To ensure the discount is received for sales, items should be purchased as soon as possible. Coupon codes for items on our site will have an expiration date associated with them. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid. Discounts do not apply to already discounted products and cannot be used in conjunction with other offers. Prices and coupon codes that are not valid will not be honored at checkout.

 

Price Changes and Updates


All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, AngelasDominicanCakeMIx.com  will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed-upon price with the customer or cancellation of the order, resulting in a full refund.

 

Receipt of Incorrect Product


If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

 

Availability


In-stock items generally ship in 1-2 business days. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 48 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.

 

Canceling/Modifying an Order


Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible. Additionally, we reserve the right to cancel any order.

 

How do I know when an item is out of stock and when it will be back in stock?


We have some items that are seasonal or are momentarily out of stock. For more information about the items you are interested in, you can contact us via email. We promptly reply to all emails and if an item is out of stock, will notify you as soon as it is available.

 

What happens if there is a mistake made in my order?


We will send you an order confirmation via email after the order is placed. Please check your order confirmation promptly to be sure that you have ordered the correct items, quantities of items, and that your shipping address is accurate. If you discover a mistake in your order, contact us ASAP. If for any reason we have made a mistake processing your order, we will immediately make the necessary changes to your order and ship it at our expense.

 

What happens if my order is lost?


Your order has a UPS tracking number with your order shipment confirmation. If for any reason your order does not arrive on time please contact us immediately.


UPS requires 24 business hours before we can initiate a claim with UPS. In some cases, UPS delivery personnel mistakenly deliver the package to your neighbor. When we file a claim for a lost package with UPS, we first wait for UPS to notify us that the package has been lost, and then we will reship the order.


If any items are missing from a shipment, please make note of the missing items on the receiving documentation. We will investigate the missing products and enter a claim with the carrier. Please allow 3-5 business days for Lost Claims to be processed. Any missing or damaged products will be replaced at no charge on your next order. If special delivery is required for missing items, then an additional shipping charge may be required.

 

Order Communication


As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

 

Product Policies

Best By Date Policy

Our shelf-stable food products are designed for home use, and would typically be shipped 6-12 months before the best by date. The exact remaining suggested shelf life will vary by item due to the nature of each product and will be shorter with items that require refrigeration.

 

Generic / Unbranded Items

We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in suppliers. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions team immediately and we will look into the issue for you!

 

Image Color Policy


Our Marketing Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately, we cannot guarantee the accuracy of the color displayed on your monitor.

 

Image Policy


We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representatives, illustrative images may show optional accessories or features, or maybe an image of a similar product.


We recommend that you carefully read the product description before placing your order. If you have any questions or concerns about a product after reading the description, please contact us.

 

Proposition 65 Notice for Resellers


If you are reselling any items into the State of California you must provide your customers with an appropriate Proposition 65 warning, if required. You can find a warning for your use on the product detail pages of items that require a warning. More information about Proposition 65 is available at www.p65warnings.ca.gov.

Samples

AngelasDominicanCakeMix.com does not offer product samples. 

 

Packaging


Packaging that is used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion, a shipment will be received with damage to the packaging. Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please contact us right away so we can arrange for compensation or replacement. Occasionally we will ship items in recycled boxes that may contain descriptions unrelated to the products inside in an effort to be eco-friendlier. Be sure to inspect the actual items inside of the packaging before refusing a shipment due to incorrect information on the boxes.

How safe is my personal and credit card information on your website?


We process and protect your personal information during transmission by using Secure Socket Layer (SSL) software, which encrypts the information you input. PayPal is our credit card processor. We reveal only the last four digits of your credit card number when confirming an order, and we transmit the entire credit card number to the appropriate credit card company during order processing. Please, be sure to sign off when finished using a shared computer. Credit card numbers are not stored anywhere on our site. They are only used to process your order at the time of the order.

 

Online Security


To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.

 

Resolution of Disputes


By using this website, you agree that any dispute or claim relating in any way to your use of any AngelasDomincanCakeMIx.com or to any products or services sold or distributed by Angela’s Bakery LLC will be resolved through binding arbitration instead of in court. An exception is that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.


There is no judge or jury in arbitration, and court review or appeal of an arbitration award is very limited. An arbitrator can award on an individual basis the same damages and relief as a court and must follow the terms found in conditions of use just like a court would.


The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879.


To begin an arbitration proceeding, you must file a Demand for Arbitration with the AAA, according to the AAA’s rules. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Angela’s Bakery LLC will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed-to location.


We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuses of intellectual property rights.

Text Messaging


Registered customers can sign-up for 'Shipment Updates via Text' in their account settings to receive an SMS text message when packages are out for delivery, delivered, or encounter a problem. Text messages will be sent for all packages shipped after you complete the signup process. This service may not be available and/or may not include tracking for all packages.


Text messages may also be sent when there is an urgent need for information to continue to process your order. These situations could include (but are not limited to):

  • Payment processing errors
  • Expedited order delays
  • Confirmation of order details
  • Delivery requirements

Text frequency based on user orders. Message and data rates may apply. Customers may opt-out at any time by unsubscribing in their account settings.

 

If you have any questions about your product delivery, quality or need to speak with us please email us at

Orders@AngelasDominicanCakeMix.com or

call us at Phone 1-xxx-xxx-xxxx